Running a restaurant is not an easy task. It requires a lot of inner qualities and talents. Managers of restaurants must have good leadership skills to make the venture a success. It is true that you are not born leaders. However, you have the ability to learn the skills with the aid of practice. With experience, you are able to develop the skills of attitude and leadership. The moment you develop the leadership skills, you also be see how flexible and efficient you become.
Robert J Sambol is one of the most popular restaurant owners in the USA. He says that when you are running a restaurant there is no detail that you should miss. The first thing that you should do is be an inspiring example for others to follow you. This is important if you are looking for people that will do their best to make your restaurant service and guests happy. He started his career as a worker in restaurants and later went on to become a successful front end manager till he decided that it was time for him to open his own restaurant.
Both the guests and the staff of your restaurant are very important. It is crucial for you to understand what their needs and requirements are when you are looking for their satisfaction. You should understand what your guests like the most and design a menu that will make them happy. The prices that you choose must be competitive and at the same time not pinch the pocket of your guests. You have to manage the quality of raw materials and food that come to your restaurant. The food should never be stale and you must ensure that it is cooked well. Any complaints must be looked into fast and proactively managed in a professional manner.
Now, along with your guests, you must never ignore the basic needs of your staff. They should be motivated to make the guests feel at home when you have them coming down to your restaurant. At the same time, you should ensure that your waiters are well groomed and mannered so that they are able to manage guests when you are not around. It is very important to understand what their issues are so that you are able to give them the right training in case of any loopholes. With this approach they prosper and learn easily. They too will develop a keen interest to cater to the needs of your guests in a customer friendly manner round-the-clock.
The above leadership skills will help you manage your restaurant well. Moreover, your guests will feel that you and your staff are looking into their needs and this is the sole reason why they will come to your restaurant over the rest. Robert J Sambol is manager and leader who also maintains the financial matters of his restaurant as well. He says that it is important to pay attention to small details even if that means you need to do everything yourself at times!